Terms and Conditions

Effective Date: 2025

Welcome to SeniorRetreatGo (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of seniorretreatgo.com and services provided at our sanatorium for pensioners located in Bern, Switzerland.

1. Booking and Payment

All bookings must be made through our Website or by completing the reservation form via our reservation form. A deposit of 30% of the total fee is required at the time of booking. The remaining balance must be paid no later than 14 days before arrival. We accept major credit cards, bank transfers, and other methods as indicated on the Website.

2. Cancellations and Standard Refunds

You may cancel your reservation free of charge up to 30 days before your scheduled arrival date. Cancellations made between 29 and 15 days prior to arrival will incur a 50% cancellation fee. No refunds will be issued for cancellations made within 14 days of arrival or for no-shows.

3. Extended Refund Policy

We understand that unforeseen circumstances may arise. Subject to applicable law, we offer the following extended refund options:

Emergency Medical Situations: Documentation from a licensed medical professional may be submitted for review. Upon approval, a full refund, minus a CHF 50 processing fee, will be provided.

Travel Restrictions: If government-imposed travel restrictions prevent you from reaching our facility, we will offer a voucher equal to the amount paid, valid for 12 months.

Insurance Claims: If you have purchased travel insurance covering your stay, we will cooperate with your insurer to process claims and expedite refunds if applicable.

4. Liability

Our liability for personal injury or death is subject to statutory provisions. We are not liable for loss or damage to personal property unless caused by our negligence. Guests are encouraged to maintain adequate travel and health insurance.

5. Privacy

Your personal data will be processed in accordance with our Privacy Policy. We collect, store, and use your information to manage bookings and improve our services. We do not share your data with third parties except as required by law.

6. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Website with the date 2025 indicated at the top.

7. Governing Law

These Terms and Conditions are governed by Swiss law. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Bern, Switzerland.

8. Contact Information

Senior Retreat Go
Schwarzenburgstrasse 157, 3003 Bern, Switzerland
Phone: +41766035183
Business ID: CHE-926.624.484